Support

Helping you get the best out of your equipment

Every GC system needs regular attention to keep performing at its best. As specialist companies within the Schauenburg Analytics group, Markes International and SepSolve Analytical pool our resources and expertise to offer you a comprehensive range of service products and contracts for our analytical equipment, as well as training and consultancy.

Download the Service and Technical Support brochure

“The technical support staff are always on call and have a true commitment to excellence, and as a result they’ve played a key role in our business success. Not only that, but their expertise and dedication makes them more than just suppliers of instrumentation – they’re actively driving forward the whole field of cannabis science.”Dr Iain Oswald – Abstrax, USA

Why you should talk to us about service and technical support

Whether you have a simple GC–MS setup or a state-of-the-art multi-hyphenated GC×GC system, there are several reasons why asking us to provide your service and technical support is a good idea.

Experts in instrumentation: With trained support staff providing expertise across every aspect of GC, sample prep, preconcentration, separation and detection, you can be confident you’re getting the best possible advice.
Regional support: We have technical support staff on the ground in the UK, Germany, P.R. China, Singapore, USA and Canada, ready to provide rapid response – on-site or remotely – when you need it.
Genuine parts: Using third-party parts can reduce system lifetime, so it’s good to know that with our service contracts you’re guaranteed to get only original Markes and SepSolve parts.
Everything you need: Unlike many other analytical instrument suppliers, we don’t just provide technical support – we’re also ready to assist with staff training through our Schauenburg Analytics Academy. In addition, we can also offer tailored application advice and consultancy services.

Helping you get the best out of your equipment

Why you should talk to us about service and technical support

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